Carpet Cleaners Holland Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Holland Park provides professional cleaning services to customers in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Company means Carpet Cleaners Holland Park, the cleaning service provider.

1.2 Customer means any individual, business, landlord, tenant, managing agent or organisation requesting or receiving services from the Company.

1.3 Services means any cleaning services provided by the Company, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, stain treatment and related services.

1.4 Premises means the residential or commercial property at which the Services are to be carried out.

1.5 Agreement means the contract between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and the details confirmed in the booking.

2. Scope of Services

2.1 The Company will provide professional cleaning Services as described at the time of booking and confirmed in the booking confirmation.

2.2 The Company reserves the right to decline or discontinue any Service if the Premises or items to be cleaned are deemed unsafe, contaminated, structurally unsound, or otherwise unsuitable for treatment with standard professional equipment and products.

2.3 The Company will make reasonable efforts to achieve the best cleaning result possible, but does not guarantee complete removal of all stains, odours, wear, discolouration or damage that pre-exist the Service.

3. Booking Process

3.1 Bookings may be requested through the Companys accepted communication channels as indicated on its public materials. By placing a booking request, the Customer confirms that they are at least 18 years of age and legally capable of entering into a contract.

3.2 All bookings are subject to availability and are not confirmed until the Customer receives a booking confirmation from the Company specifying the date, approximate arrival time window, location and scope of the Services.

3.3 The Customer must provide accurate information about the Premises, including access arrangements, parking availability, number and size of rooms or items to be cleaned, and any particular conditions such as heavy soiling, pet contamination or previous damage.

3.4 The Company reserves the right to adjust the quoted price at the Premises if the information originally provided by the Customer was incomplete or inaccurate, or if the scope of work is significantly different from what was initially described.

3.5 If the Customer is booking Services on behalf of a third party, the Customer warrants that they are authorised to do so and accepts responsibility for compliance with these Terms and Conditions on behalf of that third party.

4. Access to Premises and Parking

4.1 The Customer is responsible for ensuring that the Company has safe and timely access to the Premises at the agreed time. This includes providing keys, access codes, entry instructions or ensuring that an authorised person is present.

4.2 Any delay in gaining access to the Premises may incur waiting charges or a rearranged appointment fee at the Companys discretion.

4.3 The Customer is responsible for arranging suitable parking for the Companys vehicle as close as reasonably possible to the Premises so that cleaning equipment can be safely transported and, where applicable, operated from the vehicle.

4.4 Any parking charges, permits, or penalties incurred as a direct result of providing Services at the Premises shall be borne by the Customer and may be added to the final invoice.

5. Customer Responsibilities Before and During Service

5.1 The Customer must ensure that the areas and items to be cleaned are accessible, reasonably tidy, and free from fragile items, excessive clutter and personal belongings.

5.2 The Customer must inform the Company in advance of any pre-existing damage, stains, loose fittings, instability, or special conditions relating to carpets, rugs, upholstery or flooring.

5.3 The Customer is responsible for removing valuables, breakables and items of sentimental value from areas where Services will be carried out. The Company shall not be liable for damage to such items that have not been removed.

5.4 The Customer must keep children, pets, and other vulnerable persons away from cleaning equipment, chemicals and treated areas during and immediately after the Service, as advised by the operative.

5.5 The Customer agrees to follow any aftercare instructions given by the Company, such as recommended drying times and ventilation requirements. The Company cannot be held responsible for issues arising from failure to follow such advice.

6. Pricing, Quotes and Payment Terms

6.1 Prices for Services are typically provided as a quote based on the information supplied by the Customer. Quotes may be given as a fixed price, minimum call-out charge, or price per room or item.

6.2 All quotes are given in pounds sterling and, unless otherwise stated, are inclusive of labour, standard cleaning solutions and use of professional equipment.

6.3 The Company reserves the right to revise a quote if upon arrival it is apparent that additional work is necessary or the condition or size of the areas to be cleaned differs materially from the description provided at the time of booking.

6.4 Payment is due in full upon completion of the Service, unless an alternative arrangement has been agreed in writing in advance. The Company may require payment of a deposit at the time of booking.

6.5 The Company accepts such payment methods as are made available from time to time. The Customer is responsible for ensuring that sufficient funds are available and that any card or account used is authorised.

6.6 Where Services are provided to commercial customers, managing agents, or landlords, the Company may agree to invoice on completion. Invoices are payable within the payment term stated on the invoice. Late payments may incur interest and recovery costs in accordance with applicable UK legislation.

7. Cancellations, Rescheduling and No-Show Policy

7.1 The Customer may cancel or reschedule a booking by giving reasonable notice through the same or an agreed communication channel. The applicable notice period and any charges will be stated at the time of booking or in subsequent confirmation.

7.2 The Company reserves the right to charge a cancellation or rescheduling fee where the Customer provides insufficient notice, typically if notice is given less than 24 hours before the scheduled appointment.

7.3 If the Customer is not present at the Premises and has not made suitable access arrangements, or if the operative is unable to gain access within a reasonable period, the Company may treat this as a late cancellation and may charge a call-out or cancellation fee.

7.4 The Company may cancel or reschedule the Service in the event of unforeseen circumstances, such as staff illness, vehicle breakdown, adverse weather, or other events beyond its reasonable control. In such cases, the Company will aim to offer an alternative appointment as soon as reasonably possible. The Company shall not be liable for any loss arising from such cancellation or delay.

8. Service Quality and Complaints

8.1 The Company aims to provide Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and in any event within a reasonable period after completion.

8.2 The Customer should provide details of the issue and, where applicable, allow the Company the opportunity to inspect and, if appropriate, re-clean the affected area. Any re-cleaning or remedial work will be at the Companys discretion and subject to assessment of the complaint.

8.3 The Company is not responsible for complaints arising where the Customer has failed to follow aftercare advice, has allowed traffic on damp carpets prematurely, has used additional cleaning agents, or has altered the condition of the treated areas after the Service.

9. Damage, Liability and Insurance

9.1 The Company maintains appropriate insurance cover for its cleaning operations, subject to the terms and exclusions of its policies. Evidence of insurance may be made available on request.

9.2 While every reasonable effort is made to avoid damage, the Customer acknowledges that there are inherent risks in cleaning some materials, including but not limited to colour loss, shrinkage, pile distortion, cracking of aged leather, or lifting of loose flooring.

9.3 The Customer must inform the Company of any known issues with colour fastness, prior cleaning treatments, or manufacturer warnings relating to the carpets, rugs or upholstery to be cleaned.

9.4 The Companys liability for any direct damage to property caused by its negligence shall be limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition and fair wear and tear, and in any event shall not exceed the value of the Service fee for the specific appointment in question, except where liability cannot legally be limited.

9.5 The Company shall not be liable for any indirect or consequential loss, such as loss of profits, loss of use, or loss of opportunity, arising from the provision or non-provision of Services.

9.6 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of any waste generated in the course of the Service in accordance with applicable UK waste management and environmental regulations.

10.2 Where the Service involves the extraction of soiled water, residues or removable debris from carpets and upholstery, the Company will manage such waste in a lawful and responsible manner and will not dispose of substances into drains or areas that contravene local regulations.

10.3 The Customer must not request or require the Company to remove or dispose of hazardous waste, including but not limited to clinical waste, sharps, chemical contaminants, asbestos, or materials contaminated with bodily fluids beyond normal domestic incidents. The Company reserves the right to refuse any such work.

10.4 If hazardous or prohibited waste is discovered during the Service, the Company may suspend work and discuss appropriate next steps with the Customer. Any additional costs incurred as a result of dealing with such waste, where legally permissible, may be charged to the Customer.

10.5 The Company seeks to operate in an environmentally responsible manner, including by using appropriate cleaning products, managing water and energy usage efficiently, and complying with relevant environmental standards.

11. Health and Safety

11.1 The Company will carry out its Services in accordance with applicable health and safety legislation and its own internal policies and risk assessments.

11.2 The Customer agrees to provide a safe working environment, including safe access routes, adequate lighting, and notification of any known hazards such as loose floor coverings, exposed wiring or structural defects.

11.3 The Company reserves the right to withdraw its staff from any situation where they reasonably feel at risk of harm, abuse or unsafe working conditions. In such circumstances, the Customer may be charged for any attendance and partial work completed.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data such as names, addresses and contact details solely for the purpose of managing bookings, providing Services, handling payments and, where applicable, sending relevant service information.

12.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except as required by law or for legitimate operational reasons, such as payment processing or insurance matters.

13. Changes to Terms and Conditions

13.1 The Company may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, industry practice or its service offering.

13.2 The version of the Terms and Conditions in force at the time of the Customers booking will apply to that particular Agreement, unless a change is required by law or regulation.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Agreement between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No waiver of any breach of these Terms and Conditions shall be deemed a waiver of any subsequent breach.

15.3 The Customer may not assign or transfer their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or subcontract some or all of its rights and obligations where reasonably necessary to deliver the Services.

15.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings, agreements or representations, whether oral or written.